Frequently Asked Questions
- How fast will I get my order?
- All items will be shipped out within 2 business days when stock allows. The number of days for delivery depends on the shipping method you choose. As part of the online order process, we offer Ground, 3-day, 2-day and next-day shipping methods. If this is a rush order, or if you have any questions, please contact us – we love a challenge and would be happy to help!
- Can I ship internationally?
- Yes. It’s best to work with our web store team on this since each case is different. Please contact us!
- What type of payments do you accept?
- We accept all major credit cards.
- Can I expense this purchase?
- No. Purchases made through the employee store are not reimbursable by ISG. If you are making a purchase on behalf of Marketing, please route your request through Laura Mersinger or Janet Courrege.
- When do you charge my credit card? Do you require pre-payment?
- Your card is charged for the amount shown at checkout once your order is submitted.
- Do you charge sales tax?
- We collect all applicable taxes for goods and services delivered to Georgia, Massachusetts, New Jersey, and New York.
- What is your return policy?
- Since we offer made-to-order goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refunds for defective or damaged merchandise, provided these requests are made within three business days of receipt of the merchandise. Please contact your account manager for more information.
Please be aware that we are currently not accepting returns on wearable merchandise due to COVID-19 safety concerns.